In their role as Community Operations Team Lead, they were responsible for leading the European Community Operations team of 10 direct reports. Previously, Edward worked at SoundCloud for 5 years and 8 months, where they held various positions such as Community Operations Team Lead, Trust & Safety Manager, and Community Support Specialist. Edward is a people manager with four direct reports and is responsible for managing the relationship with the outsourced community support team covering PST timezone. Edward has also driven community engagement across all digital channels with content marketing initiatives such as Songkick Reflections and Songkick Live. Edward has led the team through customer support for artist tours including Adele, Katy Perry and Gorillaz.
Edward is responsible for the strategy and management of the community operations team.
Edward Coombe is the Head of Community Operations at Songkick.
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